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Loyalty and gift cards

Regulars come back for their reward.

For every 200 zł a guest spends they earn 30 zł of credit, or points, or stamps. The credit pays part of a bill at the till and online, and you see what you owe your guests.

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Loyalty card: the guest pays part of the bill with card credit, the receipt shows the card, the balance and a QR code, and the guest’s phone shows the new credit and progress to the next reward

The rules

Three ways to reward.

Pick one programme for the whole business: credit for every amount spent, points for every zloty, or stamps for every Nth item. Earn on the gross or the net amount, leave out categories such as alcohol, set expiry with a warning to the guest, and up to three levels with a bonus. Rounding is always down and the rest stays on the card.

  • Credit for what is spent
  • Points
  • Stamps
  • Levels with a bonus
  • Expiry with a warning
Loyalty card: the guest pays part of the bill with card credit, the receipt shows the card, the balance and a QR code, and the guest’s phone shows the new credit and progress to the next reward

At the till

Card, phone, QR code. And the credit pays.

Find the guest by card number, QR code or phone. The till shows the balance and pays part of the bill with credit, like a voucher: the VAT stays as on the bill. Without internet the till uses the balance it remembers from the last lookup, and the server is the truth: credit that is no longer there is refused and listed to check. A refund or a cancelled receipt takes the reward back. The receipt shows the card, what the bill earned and the credit or points balance.

  • Number, QR or phone
  • Credit like a voucher
  • Works offline
  • A refund takes the reward back
POS payment window: the bill is split into two equal parts, the first paid in cash with change, the second by card

Online and consent

Guests sign in with a code and pay with credit.

On the ordering page the guest gives a phone number or e-mail and gets a one-time code by e-mail to the address on the card. The answer is the same when there is no card. At checkout they use credit and pay the rest through Tpay. They sign up with the terms in the version they accept, and the marketing consent is a separate box, never ticked in advance.

  • One-time code by e-mail
  • Credit at checkout
  • Versioned terms
  • Separate marketing consent
Online ordering: a guest places a delivery order on the phone, the till accepts it with 20 minutes and the guest’s page shows the confirmation

Loyalty under control.

  • Gift cards

    Sold at the till or in the admin, with a code and QR, printed or e-mailed, spent in parts. Selling a card is not revenue but a liability.

  • A report of what you owe

    Members, credit issued, used and expired, what you owe your guests and the best members. CSV export.

  • Balance import

    Cards, points and credit from your previous system come in as opening balances, also from a CSV file. An import can be taken back.

  • GDPR and history

    A balance is the sum of lines that are never edited. A guest’s data export includes the card and its history, and erasure anonymises the card.

  • Welcome and birthday

    A bonus to start with and a reward on the guest’s birthday, once a year.

  • Permissions

    Paying with credit, manual corrections with a reason and voiding cards have their own permissions, and every change goes to the log.

Works well with

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