Tavolify Terms of Service

Version 2, in force since November 10, 2026

1. General

These terms govern the use of Tavolify, available at https://tavolify.com (the "Service").
The Service is provided by LOKI SOFTWARE TECHNOLOGIES SP. Z O.O., ul. Jurajska 4, lok. U05, 02-699 Warszawa, PL, tax number (NIP) 7011288037, REGON 543346270, KRS 0001207843 (the "Provider"). Contact: info@tavolify.com.
The Service is intended for businesses running restaurants, cafés, bars and similar venues (the "Customer"). It is not offered to consumers.
These terms are the terms of electronic services referred to in the Polish Act of 18 July 2002 on providing services by electronic means.

Account — the Customer's account in the Service, created at signup.
Plan — a set of features and limits (for example branches, staff, devices) at the price shown in the price list.
Trial — the free period after signup, of the length shown when the Plan is chosen.
Customer Data — data entered into the Service by the Customer and its staff, including menus, orders, guest and staff data.

The Service includes in particular: a point-of-sale (POS) system running in the browser and in an Android app, a kitchen display, QR menus, online ordering, reports and an admin panel — within the chosen Plan.
Integrations with devices and third-party services (for example fiscal printers, card terminals, payment providers) work as described in the documentation.
The Customer is responsible for configuring VAT rates, the fiscal printer and other tax settings correctly. The Provider does not give tax or legal advice.

Using the Service requires a device with an up-to-date web browser (for example Chrome, Edge, Safari, Firefox), internet access and an active email address.
Selling offline is possible as described in the documentation; data is synchronised when the connection returns.
Printing fiscal receipts requires a compatible online fiscal printer and, depending on the setup, the Print Bridge app.

Signing up requires the venue's and the owner's details and accepting these terms and the Privacy Policy.
The Trial starts after signup. No card details are needed for the Trial.
The Provider sends an email reminder before the Trial ends. When it ends, the Provider issues an invoice for the first billing period of the chosen Plan.

Plan prices are shown in the price list on the Service's website and in the Customer's panel. The price list says whether prices are net or gross.
The Service is billed in advance, monthly or yearly, according to the chosen Plan.
Invoices are issued electronically, available in the Customer's panel and sent by email. The Customer agrees to receive invoices electronically, including through the Polish National e-Invoice System (KSeF) where it applies.
Payment is possible by bank transfer to the account shown on the invoice or — where available — online through the payment provider shown in the panel.
The payment term is shown on the invoice. If an invoice stays unpaid for more than 7 days after its due date, the Provider may pause access to the admin panel until payment (section 8).
A change of Plan applies from the moment it is made; the next invoice uses the new Plan's price.

The Customer uses the Service lawfully and in line with these terms and does not upload unlawful content.
The Customer is responsible for its staff's actions in the Service and for keeping passwords and PINs safe.
The Customer is the controller of the personal data of its guests and staff processed in the Service. The Data Processing Agreement, attached to these terms, governs how the Provider processes them.

The Provider may pause access to the admin panel when an invoice is unpaid (section 6.5), in case of a serious breach of these terms or a threat to the Service's security.
While an account is paused, the Customer's POS devices keep working and Customer Data stays intact. The panel shows only plan and billing information, and guest online ordering is off.
Access returns automatically when the overdue invoice is paid.

The Provider makes reasonable efforts to keep the Service running without interruption. Maintenance is carried out outside peak hours where possible and announced in advance.
The Provider is not liable for interruptions beyond its control, including network failures, the Customer's devices or third-party services.
To the extent permitted by law, the Provider's liability to the Customer is limited to the fees the Customer paid in the last 12 months and excludes lost profits.

Customer Data belongs to the Customer, who can export it at any time within the scope offered in the panel.
After the agreement ends, the Provider keeps Customer Data for the period set in the Data Processing Agreement and then deletes it, except data it must keep by law (for example invoices).

The agreement is concluded for an indefinite period.
The Customer can cancel at any time in the panel. Cancellation takes effect at the end of the paid billing period; fees for a started period are not refunded unless the law says otherwise.
The Provider may end the agreement with 30 days' notice, or without notice in case of a serious breach of these terms.

Complaints about the Service can be sent to info@tavolify.com.
A complaint should include the venue's name, a description of the problem and contact details.
The Provider answers within 14 days of receiving a complaint.

The Provider may change these terms for important reasons (for example a change in law or in the Service). It informs Customers by email and in the panel at least 14 days before the change takes effect.
A Customer who does not accept the change can cancel before it takes effect.

Polish law applies, in particular the Civil Code.
Disputes are settled by the court competent for the Provider's registered office.
Attachments: Data Processing Agreement, Privacy Policy, Cookie Policy.