Delete your account and data

This page explains how to delete an account in Tavolify (the web panel and the Tavolify mobile app) and the data linked to it.

Staff accounts

A staff account (for example a waiter or a manager) is deleted or switched off by the owner of the business in the panel: Settings → Staff. A staff member can also delete their own account in the mobile app: More → Delete account. Signing in on the web and in the app stops at once, and that person's phones no longer get notifications.

Owner account and business data

To delete the whole business account with its data, tap More → Delete account in the app or write to us from the e-mail address of the account: info@tavolify.com. Include the name of the business. We confirm the request and delete the account and its data within 30 days. You can ask for an export of your data first.

What we delete and what we must keep

• We delete: user accounts, the menu, the business's customers, reservations, orders and settings.
• We keep only what the law requires: invoices and accounting records for the period required by tax law (usually 5 years from the end of the year), then we delete them.

Mobile app

Signing out in the app (More → Sign out) deletes this phone's data on our server (notification address and notification settings). Uninstalling the app deletes the data stored on the phone.

Restaurant guests

If you are a guest of a restaurant that uses Tavolify, contact the restaurant about your data: the restaurant is its controller.

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